I got a new phone/tablet, how do I transfer my camera system from my old device to my new device?

video guide:

Text guide:

In order to transfer your system over to DMSS on your new device, you will still need your old device or the camera system QR code from that device, the QR code can be retrieved preemptively if you are expecting to change devices soon.

OLD DEVICE

This guide will start by explaining the steps you need to do on your old device and then will explain when to move to your new device and what to do on it.

Step 1:

the first thing to do is to navigate to the User Settings page by tapping on the “me” button in the bottom right of the screen

step 2:

from this page, hit the “Export Device” button in the top right

step 3:

on the device page, tap on the system you want to export, then hit “Create Device Card” on the bottom

step 4:

This next step is optional but whatever you choose is important. after hitting “Create Device Card” your device will ask you if you want to encrypt the device card, if you answer yes, a new page will pop up asking you to enter a password, as shown in the picture on the right. If you choose to enter a password, when you scan the QR code made with process on a new device, it will ask for the password you entered here. If you choose not to make one, you can skip this and head to the next step instead.

step 5:

Now that you have created your QR code you have two options on how to distribute it depending on

  1. If you currently have access to your new device. Or

  2. You do not have access to your current device / you are making this QR code preemptively

If you fall under the first option, you may go to the next section of the guide titled “NEW DEVICE” If you fall under the second, then you can hit “Save To Album” at the bottom of this page. This will save your QR code as an image to your device, you can then send this to your new device, or save it somewhere your new device has access to.

Note: our QR code is blurred purposely for security reasons, yours will be clear

NEW device

Once you have access to your new device, and have followed all the steps in the “OLD DEVICE” section of the guide, the transfer is simple.

step 1:

With DMSS open on your new device, on the main page of DMSS, you will see a plus symbol in a circle in the top right. This will open another menu, select “Scan QR Code”

step 2:

You have two options from this screen, depending on what options you chose during the OLD DEVICE section.
If you had access to your new device while completing the first steps, you could use your new device’s camera to scan the QR code as it shows up on your old device’s screen.
If you saved the QR code as an image on your old device, you can send it to your new device, and then save it to your new device. Once it is in the camera roll on the new device, you can select the camera library button on the top right of the screen and choose the picture of the QR code.
Completing either of these steps should automatically add your camera system to your new device.

Note: If you chose to encrypt the QR code when making it, it will be at this point the new device will ask you for that password.